job description

The Engagement Manager will oversee and support a large number of customers. In this role, you will manage mobile application development, staff augmentation and internal projects, and ensure their success with a high level of customer satisfaction. We are highly customer-focused and you will be expected to infuse this value throughout the team, systems and processes that you are responsible for.

All candidates should have at least 6-8 years of professional services experience and at least 2 years in a staff management role. You will also need demonstrable experience implementing services processes, systems and managing development projects.

responsibilities

• Manage and drive multiple projects across simultaneous client engagements
• Identify and orchestrate project activities of teams from cross-functional customer, partner and CopiaMobile stakeholders
• Provide technical account management for active customer engagements
• Drive project reviews for management and customers
• Ensure quality and time management processes are followed by team (e.g., change controls, time tracking)
• Manage service delivery vendors
• Continually improve service delivery processes

experience

• 5 years of consulting experience
• Experience scoping, designing and building complex applications and systems
• Experience designing and developing distributed applications in a multi-protocol, multi-platform environment
• Thorough knowledge of agile & SDLC development processes.
• PMP, Scrum, etc.
• Retail experience would be a huge plus
• Marketing experience
• Mobile app development experience
• Open source developer experience

skills

In addition to the standard set of executive skills, the ideal candidate will possess:

• Excellent written and verbal communication skills
• Experience setting up lightweight project management tools
• Ability to communicate with all levels of management
• Strong organizational skills
• Excellent team building and presentation skills
• Ability to establish and maintain effective relationships with management staff, employees, clients, and consultants
• Ability to develop long-term plans and programs and evaluate work accomplishments
• Ability to work independently, handle multiple priorities, and solve complex problems
• Strong attention to detail
• Strong ability to persuade and sell in the liaison role
• Strong management skills
• Strong analytical skills and experience managing technical and project management issues
• Client facing experience a must.
• Thorough knowledge of agile & SDLC development processes
• Technical background (preferably development, will consider systems)
• Hands-on leader
• Willingness to roll-up sleeves and engage in projects when necessary
• Love working directly with customers
• Passionate about solving customer’s problems
• Metrics driven & results-oriented

education

• A Bachelor degree

If you are in search of an opportunity in a company that fosters innovation and creativity, while delivering cutting edge mobile technologies, submit your resume today.

CopiaMobile is an Equal Opportunity Employer. We welcome job applications from qualified individuals without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, marital status, sexual orientation, physical or mental disability, or any other protected characteristics.